FAQ

Shipping, Returns, and Exchanges.

Shipping

Purchased items will be shipped within 2 business day of the order. Please allow up to 1 week from ship date for your delivery to arrive. If you still have not received your purchase after 1 week, please notify tacticalprosupply@gmail.com and provide us with your order number.  

Domestic (USA) - USPS Mail: All domestic orders ship via USPS First Class or Priority mail depending on the weight of the package.

International - USPS Mail: International orders are shipped via USPS First Class mail for a standard cost of $20. Orders over $100 will ship free. Standard delivery time can vary from 7-30 business days from date shipped. As of now, USPS does not offer delivery confirmation or tracking for international shipments, however a customs number is available through the customs form. Custom law differs in each country so in some cases orders may get caught and inspected by customs which delays delivery.

Please Note*  Tactical Pro Supply is not responsible for international shipping delays, such as customs delays and is not responsible for any customs duties or taxes. We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment. Please contact tacticalprosupply@gmail.com if you have any questions. Customs authorities require that we state the value of your order directly on your package this price is calculated by the retail cost. It is at the sole discretion of customs agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages. For more information on customs and duties charges, please contact your local customs office.

 

Returns & Exchanges:

RETURNS AND EXCHANGES

Tactical Pro Supply guarantees all of our merchandise to be free of manufacturing defects and will accept any defective item for exchange. If your item is defective, please send us an image via email to tacticalprosupply@gmail.com within 7 days of purchase (arrival date) and we will exchange it for you. 

All exchanges or returns must be unwashed, unworn, unused, and in their original condition with receipt in the package.

Merchandise received after 30 days will only be accepted at our discretion.

We will only refund shipping charges if we discover that we were responsible for sending the wrong item or the item sent was defective. 

NO REFUNDS WILL BE ISSUED ON ANY ITEMS FROM www.tacticalprosupply.com NON-SALE OR SALE ITEMS. STRICTLY EXCHANGES OR STORE CREDIT ONLY.

Prior to exchanging the item(s):

Please contact us via e-mail to inform us of your return AND WHAT you would like to exchange for:
Email: tacticalprosupply@gmail.com 

ORDERS WITHOUT A REASON STATED WILL NOT BE ACCEPTED.... PLEASE DO NOT SEND PACKAGES BACK WITHOUT ANY REASON STATING THE ISSUE.

Please include a note with your order # as well to be sure we can locate the correct item and issue!

EMAIL US FOR OUR SIZE CHART

 

Holiday Schedule

Please note: Packages are shipped out on business days. The following are holidays and considered to be non-business days:
New Year’s Day
Martin Luther King’s Birthday
Presidents’ Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
The Day After Thanksgiving Day
Christmas Day
 

PO Boxes

Orders shipping to international PO Boxes will be sent via USPS first-class. Tracking numbers are available through USPS until international package leaves the United States. Once your package leaves the United States it is then in the hands of your local post office and will not have a tracking number.
 
Packages going to Australia will be handed off to:
 
Australia Postal Corp -613 8847 9045
 
Packages going to the UK will be handed off to one of the two listed below:
 
Parcel Force- 08448 00 44 66
 
Royal Mail- 08457 740 740

 

Exchange Rates

All prices shown on the website are in U.S. dollars. If you need a conversion to your local currency, please refer to yahoo.finance.com or a similar website. Exchange rates change daily, and we are not responsible for any loss incurred as a result of currency fluctuation. Please note that your credit card processor may charge you a conversion rate fee.

Credit Card will not work at Checkout:
You can always use PayPal.  Sometimes credit cards will not work due to the customer moving to a new address that does not match up with old address where he or she had the bank or credit card.